From 5 December 2024, Services Australia will no longer support AIR uploads from Clinical V4.2 or earlier.

Over 60% of MedicalDirector Clincial customers are now using version 4.3

We understand that some practices may have encountered challenges when upgrading to Clinical and Pracsoft version 4.3. To help, we’ve compiled a list of suggested actions for your organisation’s System Administrator or IT provider to work through.

If you haven’t upgrade to 4.3 yet, time is running out to remain compliant for AIR uploads from 5 December 2024.  Here are some of the other features you’ll benefit from when you upgrade to Clinical & Pracsoft 4.3:

Learn more and upgrade today

Clinical and Pracsoft version 4.3 IT performance check list

These configurations are important for running software upgrades reliably and may also help improve overall performance, which can be affected by frequent scanning or blocking of MedicalDirector software activity by your IT environment’s rules and configuration.

This broad overview is applicable to a variety of software and hardware scenarios, however should not be considered an all-encompassing solution for your specific healthcare setting. These resources attempt to cover the range of different firewall and antivirus applications available, each with their own method of handling exceptions for permitted files, folders and communications activity.

The procedures outlined for handling exceptions align with industry standards, where software vendors are expected to advise which Ports and URLs need to be accessible, and the site’s Systems Administrator is responsible for interpreting the requirements and applying them appropriately within the context of the environment they are responsible for.

We strongly recommend seeking assistance with configuring your specific firewall and antivirus software by consulting your organisation’s Systems Administrator or IT provider.